Project+2

1. Performance Objectives: HDS will be able to explain these objectives in writing and demonstrate these actions on a workstation at the end of the training.
 * Installing a printer - both locally and via the network
 * Mapping a network folder as a network drive in My Computer
 * Installing Software in Windows 7
 * Navigating within Windows 7 - Start Menu, Taskbar (Pinning), Search bar
 * Navigating withing Office 2010 - Navigating the ribbon, location of basic formatting tools, saving and printing

2. Sample Assessments for each objective:


 * Printer installation - list the steps to accomplish each type of printer installation. Demonstrate the procedure to install a printer locally on stand-alone workstations and install a network printer of domain workstations
 * Mapping a network folder - list the steps to accomplish mapping a network folder as a mapped drive in My Computer. Demonstrate procedure on both stand-alone or domain workstations.
 * Software Installation - describe the steps necessary to install software in Windows 7 while logged in as an Administrator or as a domain user. Demonstrate both on stand-alone and domain workstations.
 * Windows 7 Navigation - describe 3 differences between Windows XP and Windows 7's start menu, explain what features the search bar introduces into Windows 7's start menu, explain the function of the Taskbar and how to navigate multiple open windows from the same program (ie - 3 word documents), explain the steps necessary to log into a workstation
 * Office 2010 Navigation - describe the steps necessary to open a document, save a document, change font size and using bold and italics switches

3. In-house instruction will be delivered over the course of 8 hours on a single day. The morning session (4 hours) will be dedicated to Windows 7 while the afternoon session (2 hours) will focus on Office 2010. The final two hours will be dedicated to assessment and questions. This training will be structured to address the major issues IU staff encounter. Since our HDS consists of 3 IU staff members, each member of the HDS will have a laptop with Windows 7 and Office 2010 preinstalled to use throughout the training. The instructor will have another workstation attached to an overhead projector to demonstrate the steps necessary to accomplish each goal.

Our morning session will begin with logging into the workstation and working with/navigating Windows 7's interface. We will explore "My Computer" and explain how to map a network folder as a drive. Installing software and installing printers will be covered once the HDS are acquainted with the start menu and 'My Computer'. Finally, HDS will explore Windows 7's taskbar and how programs interact within it.

The afternoon session will focus on Office 2010 and its new ribbon taskbar. Many of the basic functions and hotkeys have not changed between Office 2003 and Office 2010 however, many basic functions are in completely different locations. HDS will begin with simple tasks opening a file and saving a file. They will move on to basic formatting and justification tools such as font size, using bold/italics with text. The final two hours will consist of review and assessment.

4. The impending move to Windows 7/Office 2010 will put a strain on the HDS as well as the IU staff that have to use this software on a daily basis. They are cognizant of the fact that they are the first line of help they will receive when something goes wrong and want to help get the IU staff member back to work as quickly as possible. They also realize that these are relatively simple steps for any member of the HDS and will require very little training to master these objectives. Ensuring that our entire HDS has had the same training guarantees that each HDS member can address any basic problems that may arise.

5. Installing a printer - both locally and via the network -
 * Local install - HP Deskjet D1660
 * Place printer cd into cd-rom
 * Follow on screen prompts to install driver
 * Connect usb cable from printer to computer when software instructs you to
 * Finish installation
 * Test by printing a test page from the printer properties window. To print this page, first click on the Windows Orb and then Printers and Devices. Right click on "HP Deskjet D1660" and click "Printer Properties". Select "Print Test Page" and inspect the printed page to ensure that the print job was successful. A successful print job will have "Windows Printer Test Page" at the top in large black test


 * Network install - Lanier 528 Copier/Printer - Tech Services
 * Click on the Windows Orb and then click Printers and Devices.
 * Click "Add a Printer" located in the upper left hand corner
 * In the new window which appears, select "Add a network, wireless or bluetooth printer"
 * Under "Select a Printer", select "The printer that I want isn't listed".
 * Select the radio button next to, "Find a printer in the directory" and select next.
 * A search box will appear. Make sure "Entire Directory" is selected in the box under the taskbar and click "Find now"
 * Find the printer labeled "New Oxford Tech Services" and double click it to install.
 * Click next.
 * Select "Set as the default printer" if necessary.
 * Click "Print Test Page" and inspect the printed page to ensure that the print job was successful. A successful print job will have "Windows Printer Test Page" at the top in large black test
 * Once you have verified that the print job was successful, click finish.


 * Mapping a network folder as a network drive in My Computer - mapping \\dc03\data to H:
 * Click on the Windows Orb and then click on "My Computer"
 * Click "Map Network Drive" from the taskbar at the top of the window
 * Select the drive letter H: from the drop down menu next to "Drive"
 * Type "\\dc03\data" in the box next to folder and click finish.
 * If successful, a new window should appear with the contents of \\dc03\data and data (\\dc03\)(H:) in the address bar.


 * Installing Software in Windows 7 - Office 2003 from \\dc03
 * Click on the Windows Orb and then click on "My Computer".
 * In the address bar, type "\\dc03\data\shared\utilities\Office 2003"
 * Double click "setup.bat"
 * Monitor the installation window to ensure the install has completed.
 * Test installation by opening Microsoft Word.


 * Navigating within Windows 7 - Start Menu, Taskbar (Pinning) - MS Powerpoint icon.
 * Click on the Windows Orb and then click on "All Programs"
 * Scroll down to find "Microsoft Office" folder and click on it.
 * Right click on "Microsoft Powerpoint 2007" and select "Pin to Taskbar"
 * Return to the desktop and verify that the orange Powerpoint icon is in the taskbar next to the Windows Orb


 * Navigating within windows 7 - Search bar - Search and open "Command Prompt:
 * Click on the Windows Orb
 * Type "cmd". The search results will automatically appear above the search bar.
 * Double click cmd.
 * The command prompt (a black box with a blinking cursor) should appear.


 * Navigating within Office 2010 - Navigating the ribbon, location of basic formatting tools, Saving and printing - Bold/Italicizing the sentence "The quick brown fox jumped over the lazy dog.", saving and printing the document.
 * Open "Microsoft Word 2010" by double clicking its icon in the "Microsoft Office" folder in the Windows Orb
 * Word automatically opens a new document. Type "The quick brown fox jumped over the lazy dog." in the document.
 * Using the mouse, highlight the sentence by moving the cursor to the beginning of the sentence, clicking and holding the left mouse button and dragging to the right to highlight the sentence.
 * Find the font box in the ribbon - it is located in the upper left hand side of the window. Click on B for bold and I for Italics. The sentence should be both bold and italicized now.
 * To save the file, click on the File tab and select save.
 * A new window will appear. Give the file the name "dog" and click save. To verify that the file was saved, click on the Windows Orb, then Documents. "Dog.docx" will appear in the Documents window.
 * To print the document, click on the File tab and select print.
 * Under the Printer menu, make sure "New Oxford Tech Services" is displayed and click Print. Inspect the printed page to ensure that the print job was successful.

6. Installing a printer - both locally and via the network -
 * Local install - HP AIO F4480
 * Place printer cd into cd-rom.
 * Follow on screen prompts to install driver.
 * Connect usb cable from printer to computer when software instructs you to.
 * Finish installation.
 * Test by printing a test page from the printer properties window. To print this page, first click on the Windows Orb and then Printers and Devices. Right click on "HP AIO F4480" and click "Printer Properties". Select "Print Test Page" and inspect the printed page to ensure that the print job was successful. A successful print job will have "Windows Printer Test Page" at the top in large black test


 * Network install - New Oxford Special Education Gestetner 735
 * Click on the Windows Orb and then click Printers and Devices.
 * Click "Add a Printer" located in the upper left hand corner
 * In the new window which appears, select "Add a network, wireless or bluetooth printer"
 * Under "Select a Printer", select "The printer that I want isn't listed".
 * Select the radio button next to, "Find a printer in the directory" and select next.
 * A search box will appear. Make sure "Entire Directory" is selected in the box under the taskbar and click "Find now".
 * Find the printer labeled "New Oxford Special Education Gestetner 735" and double click it to install.
 * Click next.
 * Select "Set as the default printer" if necessary.
 * Click "Print Test Page" and inspect the printed page to ensure that the print job was successful. A successful print job will have "Windows Printer Test Page" at the top in large black test.
 * Once you have verified that the print job was successful, click finish.


 * Mapping a network folder as a network drive in My Computer - mapping \\moodle01\deploy to H:
 * Click on the Windows Orb and then click on "My Computer"
 * Click "Map Network Drive" from the taskbar at the top of the window
 * Select the drive letter H: from the drop down menu next to "Drive"
 * Type "\\moodle01\deploy" in the box next to folder and click finish.
 * If successful, a new window should appear with the contents of \\dc03\data and data (\\dc03\)(H:) in the address bar.


 * Installing Software in Windows 7 - Symantec Endpoint Protection from \\dc03
 * Click on the Windows Orb and then click on "My Computer".
 * In the address bar, type "\\dc03\data\shared\utilities\AV 11\x86"
 * Double click "setup.exe"
 * Monitor the installation window to ensure the install has completed.
 * Test installation by double clicking the yellow shield next to the time/date in the lower right corner of the screen. Symantec's window should appear with the message "Your computer is protected" in a green box.


 * Navigating within Windows 7 - Start Menu, Taskbar (Pinning) - MS Word icon.
 * Click on the Windows Orb and then click on "All Programs"
 * Scroll down to find "Microsoft Office" folder and click on it.
 * Right click on "Microsoft Word 2007" and select "Pin to Taskbar"
 * Return to the desktop and verify that the blue Word icon is in the taskbar next to the Windows Orb.


 * Navigating within windows 7 - Search bar - Search and open "Device Manager"
 * Click on the Windows Orb
 * Type "devmgmt.msc". The search results will automatically appear above the search bar.
 * Double click Device Manager.
 * The Device Manager window should appear.


 * Navigating within Office 2010 - Navigating the ribbon, location of basic formatting tools, Saving and printing - Bold/Italicizing the sentence "I'm going to cook a nice roast chicken with noodles and green beans.", saving and printing the document.
 * Open "Microsoft Word 2010" by double clicking its icon in the "Microsoft Office" folder in the Windows Orb
 * Word automatically opens a new document. Type "I'm going to cook a nice roast chicken with noodles and green beans." in the document.
 * Using the mouse, highlight the sentence by moving the cursor to the beginning of the sentence, clicking and holding the left mouse button and dragging to the right to highlight the sentence.
 * Find the font box in the ribbon - it is located in the upper left hand side of the window. Click on B for bold and I for Italics. The sentence should be both bold and italicized now.
 * To save the file, click on the File tab and select save.
 * A new window will appear. Give the file the name "dinner" and click save. To verify that the file was saved, click on the Windows Orb, then Documents. "dinner.docx" will appear in the Documents window.
 * To print the document, click on the File tab and select print.
 * Under the Printer menu, make sure "New Oxford Special Education Gestetner 735" is displayed and click Print. Inspect the printed page to ensure that the print job was successful.

7. HDS will be taught using a project based approach. The instructor will walk the HDS through each procedure, demonstrating via an LCD projector as well as assisting each HDS member on their own workstation during the demonstration. Once the initial demonstration is complete, HDS will be asked to replicate the procedure by installing or configuring a difference piece of equipment, installing a different piece of software, pinning different icons to the taskbar or formatting different sentences in Word.

8. Since the HDS consists of 3 iu staff members, they will be taught individually. This approach is necessary since we are required to have a one on one sessions in order to test our delivery methods. After the one on one session, we are left with only one staff member since the instructor is also a member of the Help Desk Staff. Each staff member will be given a laptop with Microsoft Office 2010 and Windows 7 pre-installed and joined to the IU12 domain. This will give them access to any programs which they will be working with as well as access to network resources.

9. Pre-Test
 * 1) Have you worked with Windows 7 in the past? If so, where and which version have you worked with?
 * 2) Which versions of Office have you worked with?
 * 3) If you have worked with Office 2007 or Office 2010, describe some of the differences between those and Office 2003.
 * 4) Have you used the "Quick Launch" toolbar in Windows XP?
 * 5) How do you map a network folder in Windows XP?

Post-test
 * 1) What is the procedure for installing a network printer?
 * 2) How do you format text in Word to become bold or italicized?
 * 3) How would you search for a file in Windows 7?
 * 4) Which program, in the start menu, would you open in order to map a network folder as a drive?
 * 5) Is it possible to open programs located in the Control Panel from the search box?